Claim

Emergency Claims Made Easy

In the event of an emergency during off-business hours, you can report a claim directly to your insurer. Please select your insurer’s emergency number from the list below. During normal business hours or for non-emergency claims, contact your nearest Kootenay Insurance Services Ltd. branch office.

AVIVA Canada 1-866-692-8482
Echelon General 1-888-547-9229

Insurance Corporation of British Columbia (ICBC) 1-800-910-4222
Optimum West Insurance Company – Email: claims@optimumwest.bc.ca or 1-877-806-8023
Premier Marine 1-800-235-8784
Totten Group 1-877-896-0015
Family Insurance
During Business hours, contact our office
After hours emergencies 1-800-661-4404

Canadian Northern Shield 1-888-267-6766
Guardian Insurance Managers 1-877-399-6583
Intact Insurance 1-866-464-2424
-Personal Insurance Claim
-Business Insurance Claim
Portage Mutual 1-800-661-3625
South Western Group Insurance 1-866-794-5463
Wawanesa Mutual Insurance 1-800-665-2778

Kootenay Insurance Products

Property Insurance

Automobile Insurance

Travel Insurance

Recreational Insurance

Business Insurance

We are a credit union, owned by Kootenay Savings, East Kootenay Community, Nelson & District and Summerland Credit Unions. The cooperative philosophy is instilled into how we operate our business, focusing on people and the community.

Our brokers are provincially licensed and receive the most current industry training. Their expertise is used to design specialized insurance programs tailored to meet our clients’ needs.

We take pride in our ability to provide clients with exemplary, dedicated service. We strive to exceed our clients’ expectations of personalized service, employing the highest standards of brokerage technology to achieve that goal.

Contact us to discuss how Kootenay Insurance/McBain Insurance can help you find the best insurance policies for all your needs, with the service and attention you require.